FAQ

Terpy is the Online Shop for electronic cigarettes liquids that selects the best raw materials to offer high quality products, in compliance with all European and national standards in this sector.

Our goal is to make these quality products, simple but original, accessible to everyone at competitive prices!

We do ship all over Europe, guaranteeing fast and completely anonymous deliveries.

We guarantee the traceability and certification of each product marketed by Terpy.

We decided to select only raw materials processed with the maceration method, in order to maintain their authenticity.

All the products on our Terpy shop are sold in special packages that safeguard the quality of the product.

In fact, the original packaging includes an anti-leakage disc, a safety shutter and a screwable cap.

After a few moments from the purchase of the products, you will receive an email for the confirmation of the order.

We guarantee the shipment and assignment of your order to the express courier within 24 hours.

At this point you will receive a new email containing the Tracking Code thanks to which you will be able to track your parcel.

Our deliveries are very fast: over 90% of Terpy shipments are made in 48 hours. The express courier makes deliveries from Monday to Friday, which means that there will be no deliveries out of working days.

To clarify any doubts, contact us with the appropriate form and you will be contacted as soon as possible.

On our Terpy Shop it is possible to pay by credit/debit card.

Cash on delivery is not available for orders sent to a European state other than Italy.

The order is shipped within 24 hours (1 working day). You will receive the parcel tracking in a few hours and the package will reach your doorstep in max 3 days. You can order from the following European countries:

Ireland Flag

Ireland

UK Flag

United Kingdom (Only UK no longer available for Brexit)

Germany Flag

Germany

Belgium Flag

Belgium

Denmark Flag

Denmark

France Flag

France

Netherlands Flag

Netherlands

Finland Flag

Finland

Greece Flag

Greece

Italy Flag

Italy

Luxembourg Flag

Luxembourg

Austria Flag

Austria

Monaco Flag

Monaco

Portugal Flag

Portugal

Spain Flag

Spain

Sweden Flag

Sweden

Bulgaria Flag

Bulgary

Croatia Flag

Croatia

Estonia Flag

Estonia

San Marino Flag

San Marino

Latvia Flag

Latvia

Lithuania Flag

Lithuania

Czech Republic Flag

Czech Republic

Flag Romania

Romania

Poland Flag

Poland

Slovakia Flag

Slovakia

Slovenia Flag

Slovenia

For this eventuality and for any question or difficulty with our site or your account, just contact our customer support service from Monday to Friday from 9.00 to 17.00. There will be a team ready to answer you always and that is reachable:

– by email: info@terpy.shop

Facebook / Messenger

Our staff will be happy to be able to clarify any doubts you have and give an answer to your questions quickly and comprehensively!